NinerNet Communications™
System Status

Server and System Status

Problem with server NC020

30 August 2011 19:46:08 +0000

Server NC020 was down within the last couple of hours and was rebooted as a result. We’re investigating both the duration and cause right now, and will post further updates here.

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Categories: Incidents, NC020
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Server NC018 move and maintenance complete

25 July 2011 07:46:28 +0000

The move of server NC018 to the new data centre has been completed. Due to two failures, the downtime for some websites was longer than the planned 12 hours. Please read the full details on our blog. Again, we thank you for your patience and understanding during this move.

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Categories: Maintenance, NC018, Upgrades
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NC018 update: Most sites back online

24 July 2011 20:52:02 +0000

We seem to have solved the problems with websites being down. Domain redirects and aliases are still not working though.

To top it all off, updates to Identi.ca and Twitter are not going through.

Will keep posting more updates.

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Categories: Maintenance, NC018, Upgrades
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NC018 update: Mail moving, still working on websites

24 July 2011 14:41:00 +0000

Email is moving again on server NC018. However, an automated update of the IP address for most websites failed. We’re working on restoring these websites as fast as we can.

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Categories: Maintenance, NC018, Upgrades
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Server NC018 back online, some issues

24 July 2011 13:03:33 +0000

Server NC018 is back online at the new data centre. We’re working through a few residual issues at the moment, mainly with email. We will post further updates here shortly.

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Categories: Maintenance, NC018, Upgrades
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Move of server NC018 under way

24 July 2011 02:39:09 +0000

The move of server NC018 started at 01:21 UTC. Further updates as necessary.

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Categories: Maintenance, NC018, Upgrades
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Physical move of server NC018 this weekend

18 July 2011 05:26:59 +0000

We have a major maintenance event happening this weekend, 23-24 July. Please read the details on our blog.

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Categories: Maintenance, NC018, Upgrades
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Email delivery issues: Zamtel and iWayAfrica

1 July 2011 19:24:14 +0000

For the last couple of days we’ve been seeing email to zamtel.zm addresses queued on our mail servers. Not sure what’s happening on their end, but our systems are working fine and mail to other destinations is being delivered normally.

Also, the delivery issues with iwayafrica.com addresses that we’ve been seeing for several months now — in fact, the better part of a year — continue. Email sent to these addresses is usually not delivered for several days, if at all. Again, this issue is with the destination mail servers, and is not under our control.

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Categories: Email, NC018, NC023
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Relay server back online

5 January 2011 23:03:37 +0000

The spam has been removed from the relay server’s mail queue and it has been restarted. We’re working to resolve this issue with the client in question, and will do our best to ensure that this situation does not happen again.

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Categories: Email, Incidents, NC023
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Relay server once again being cleaned up

5 January 2011 22:22:29 +0000

Although the client mail server that had been relaying spam had apparently been cleaned up, it has been compromised again and has been blocked from accessing the relay server. The relay server has been stopped again while we clean up the mess. We’ll post an update here when it’s back up, and the offending server will remain blocked until we have an assurance from the client that it is no longer compromised.

We apologise for the inconvenience that this is causing.

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Categories: Email, Incidents, NC023
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Systems at a Glance:


Loc.SystemStatusPing
Server NC023, London, United Kingdom (Relay server), INTERNAL.NC023InternalUp?
Server NC028, Vancouver, Canada (Monitoring server), INTERNAL.NC028InternalUp?
Server NC031, New York, United States of America (Web server), INTERNAL.NC031InternalUp?
Server NC033, Toronto, Canada (Primary nameserver), OPERATIONAL.NC033OperationalUp?
Server NC034, Lusaka, Zambia (Phone server), INTERNAL.NC034InternalUp?
Server NC035, Sydney, Australia (Secondary nameserver), OPERATIONAL.NC035OperationalUp?
Server NC036, Amsterdam, Netherlands (Mail server), OPERATIONAL.NC036OperationalUp?
Server NC040, Toronto, Canada (Web server), INTERNAL.NC040InternalUp?
Server NC041, New York, United States of America (Web server), OPERATIONAL.NC041OperationalUp?
Server NC042, Seattle, United States of America (Status website), OPERATIONAL.NC042OperationalUp?

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