Server and System Status

Spam investigation completed

5 January 2011 12:18:38 +0000

This spam outbreak has been fully investigated, and the client’s mail server that was affected is being tended to. At this point the relay server’s IP address is no longer in any blacklist that we are aware of. All mail from all other clients that is routed through the relay server is flowing normally.

If you have any questions or concerns about this incident, please contact NinerNet support. Thank-you.

Tags: email delivery, mail relay, spam
Categories: Email, Incidents, NC023
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Spam issue on relay server cleaned up

5 January 2011 10:54:52 +0000

The issue with spam on the relay server has been cleaned up and mail delivery has resumed. However, we’re still investigating the issue and working with the affected client. There will be further updates.

Tags: email delivery, mail relay, spam
Categories: Email, Incidents, NC023
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Relay server in several blacklists

5 January 2011 09:12:38 +0000

It has come to our attention that the relay server’s IP address has appeared in several blacklists. We are investigating this issue. In the meantime, we may need to stop and start the mail server intermittently, but we will try and keep these disruptions to a minimum.

Further updates will be posted here.

Tags: email delivery, mail relay, spam
Categories: Email, Incidents, NC023
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Email to Realtime and iWay Africa delayed

7 November 2010 22:33:07 +0000

We’re seeing a fair bit of email queued on the mail servers for email addresses on Realtime domains, and domains hosted by Realtime. Some of this email has been undeliverable for several days, and will be returned to the senders unless the Realtime mail servers come back up soon.

Email to the iwayafrica.com domain continues to be delayed in transit. For several months now we have noticed that email to this domain sits on our mail servers for days before it is delivered.

As always, if you refer people hosted with these companies to NinerNet for reliable and timely delivery of email, we’ll happily credit your account with referral fees! Contact us for details.

Tags: email delivery
Categories: Email
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Server NC018 removed from SORBS blacklist

20 September 2010 18:40:16 +0000

The IP address of server NC018 has been removed from the SORBS blacklist. However, it could be up to 48 hours before cached information expires. If you have any issues with outgoing email being returned because of this issue, please contact NinerNet support. Thank-you.

Tags: email delivery, spam
Categories: Email, Incidents, NC018
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Server NC018 SORBS listing

20 September 2010 08:08:32 +0000

We have determined the issue with this listing and made the necessary submissions to have this erroneous listing removed. Unfortunately, when this happens is beyond our control.

Tags: email delivery, spam
Categories: Email, Incidents, NC018
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Server NC018 in the SORBS email blacklist

20 September 2010 06:33:08 +0000

We have just become aware that the IP address of server NC018 is in the SORBS email blacklist/blocklist. We are investigating this incident and will post an update here when we know more.

Tags: email delivery, spam
Categories: Email, Incidents, NC018
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Implemented blocklists on server NC020

3 September 2010 21:29:39 +0000

As part of the ongoing reconfiguration of the relay and secondary mail servers on server NC020, we’ve implemented use of blocklists — the same blocklists that have been in use on server NC018 for several years. As expected, we’re already seeing a pay-off from this, with spam being rejected.

This implementation of the blocklists should not result in clients using the relay server being blocked, even if their IP address appears in the blocklists we’re using. However, if you use the relay server to send email and should you experience any problems trying to do so, please contact NinerNet support immediately.

Tags: email delivery, mail relay
Categories: Maintenance, NC020
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Relay/secondary mail server operating smoothly

2 September 2010 07:34:14 +0000

Based on monitoring over the last three hours or so, the reconfigured relay/secondary mail server on server NC020 is running smoothly. We’ve sent email to the administrative contacts of all clients using this server for these purposes requesting feedback.

As always, if you have any concerns or problems, please contact NinerNet support for assistance. Thanks for your patience as we improve the configuration of this server to better serve you.

Tags: email delivery, mail relay
Categories: Maintenance, NC020
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Relay/secondary mail server on NC020 running with new configuration

2 September 2010 05:30:14 +0000

The relay/secondary mail server on server NC020 is running with a new configuration. We are monitoring it to make sure it’s working. There are some issues that we are addressing right now. Please contact NinerNet support if you have any issues or concerns.

Tags: email delivery, mail relay
Categories: Maintenance, NC020
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System	Status	Ping
NC023	Internal	Up?
NC028	Internal	Up?
NC031	Internal	Up?
NC033	Operational	Up?
NC034	Internal	Up?
NC035	Operational	Up?
NC036	Operational	Up?
NC040	Internal	Up?
NC041	Operational	Up?
NC042	Operational	Up?