Server and System Status

While we have not heard from AOL yet, in recent experiments all email from AOL got through. However, these experiments were on a very small scale, so may not accurately reflect reality.

Domains hosted by Realtime appear to be back up again after being down for about five days. That email backlog has been cleared.

Email to the iwayafrica.com domain appears to be having problems. There isn’t much of this backlogged on the mail servers, but there is some. Same with a couple of domains hosted by Coppernet.

If you’re trying to communicate with people with unreliable email, why not refer them to NinerNet? We pay referral fees!

We have had some reports of incoming email from AOL users being bounced back to the senders. After some extensive research over the last few days we believe we have managed to address this problem, adjusting the configuration of one of our anti-spam measures (greylisting) to allow for the fact that AOL’s handling of outbound email doesn’t play well with greylisting.

If you are a NinerNet client and have any reports from correspondents with AOL email addresses indicating that email from them to you has been returned as undeliverable, please contact support.

Update 2010-06-15 07:28 UTC: Apparently this issue has not yet been resolved. We contacted AOL yesterday to find out why some of their mail servers are bouncing email prematurely and without reason, but their auto-response says it could take seven days or more for them to respond, it at all. We will post updates as they become available.

Clients sending email to domains hosted by Realtime are advised that messages to these domains have been backing up on our mail servers over the weekend, and are still not being delivered. A cursory analysis would seem to indicate that there is a routing problem at or near the Realtime mail servers. If you have concerns about this, please contact the intended recipients via a medium other than email and have them contact Realtime for an explanation.

Update 2010-06-15 07:26 UTC: This issue seems to be ongoing. Domains hosted by Realtime appear to be down still, and email to them continues to be queued on our mail servers.