NinerNet Communications™
System Status

Server and System Status

Physical move of server NC018 this weekend

18 July 2011 05:26:59 +0000

We have a major maintenance event happening this weekend, 23-24 July. Please read the details on our blog.

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Categories: Maintenance, NC018, Upgrades
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Server NC020 rebooted

17 May 2011 14:24:16 +0000

We have rebooted server NC020 and everything is fine now. We suspect one of the websites hosted on this server received a lot of traffic within the last hour or so — more than the server could handle. We’re still looking at all of the logs and will determine whether or not that was the case and post more here when we have all of the information.

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Categories: Incidents, NC020
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Server NC020 overloaded

17 May 2011 14:01:19 +0000

Server NC020 is overloaded and responding very slowly. We have our suspicions as to why, and are looking into the issue. We will post updates here.

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Categories: Incidents, NC020
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Server NC018 update

29 April 2011 10:31:12 +0000

We’ve taken a thorough look at everything and are confident that there are no issues on the server itself. Router graphs show that the server has sustained somewhat higher than normal traffic over the last few hours, and this may have been the issue, but everything is operating smoothly at this point and has been for a while now.

As always, if you have any questions or concerns, please contact NinerNet support. Thank-you.

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Categories: Incidents, NC018
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Performance issue on server NC018

29 April 2011 06:50:40 +0000

We’re investigating a performance issue on server NC018. The server was rebooted at 06:00 UTC, and this seems to have improved the situation, but we’re still looking for a cause and will post more information here shortly.

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Categories: Incidents, NC018
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Server NC020 upgrade complete

18 March 2011 09:02:39 +0000

The memory upgrade on server NC020 is complete, and the server was rebooted at 08:54 UTC.

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Categories: Maintenance, NC020, Upgrades
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Server NC020 memory upgrade

18 March 2011 08:45:14 +0000

We will shortly be increasing the memory on server NC020 to accommodate increasing use of this server. The server will be unavailable for about five minutes during the next hour.

We will post a follow-up message here when this maintenance is complete.

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Categories: Maintenance, NC020, Upgrades
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Server NC020 problem

6 March 2011 04:19:24 +0000

After checking the logs on the server, it seems that the issue was precipitated by the overloading of the web server. We will monitor the memory usage of the web server in the near term to determine whether or not we need to allocate more memory to this server.

We apologise for the downtime. If you have any questions or concerns, please contact support.

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Categories: Incidents, NC020
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Server NC020 up

6 March 2011 03:55:03 +0000

Server NC020 has been rebooted and is back online. We’re still investigating and will post an update shortly.

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Categories: Incidents, NC020
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Server NC020 down

6 March 2011 03:48:20 +0000

We’re investigating an issue with server NC020, and will have an update as soon as we’ve determined the problem.

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Categories: Incidents, NC020
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NinerNet home page

Systems at a Glance:


Loc.SystemStatusPing
Server NC023, London, United Kingdom (Relay server), INTERNAL.NC023InternalUp?
Server NC028, Vancouver, Canada (Monitoring server), INTERNAL.NC028InternalUp?
Server NC031, New York, United States of America (Web server), INTERNAL.NC031InternalUp?
Server NC033, Toronto, Canada (Primary nameserver), OPERATIONAL.NC033OperationalUp?
Server NC034, Lusaka, Zambia (Phone server), INTERNAL.NC034InternalUp?
Server NC035, Sydney, Australia (Secondary nameserver), OPERATIONAL.NC035OperationalUp?
Server NC036, Amsterdam, Netherlands (Mail server), OPERATIONAL.NC036OperationalUp?
Server NC040, Toronto, Canada (Web server), INTERNAL.NC040InternalUp?
Server NC041, New York, United States of America (Web server), OPERATIONAL.NC041OperationalUp?
Server NC042, Seattle, United States of America (Status website), OPERATIONAL.NC042OperationalUp?

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