Server and System Status

NC020: Reboot required

21 April 2015 19:47:58 +0000

There were some file consistency issues on server NC020 that started at 17:47 UTC today.

Websites on the server remained online during the problem, but no logging would have happened during that time. Incoming email to aliased domains was delayed during the issue as well.

A file system consistency check was done and the server was rebooted 30 minutes later at 18:17. This solved the issue.

Tags: down time, email delivery, hardware, reboot
Categories: Email, Incidents, NC020
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Xen security updates

8 March 2015 12:27:53 +0000

Some of our servers use a technology called Xen. Like all software, it is subject to the discovery of bugs and security vulnerabilities.

Over the last week, all of our servers that use Xen have undergone “patching” to address some newly-discovered — but not yet publicised — security vulnerabilities. This patching required servers to be rebooted, and finished this morning.

We thank you for your patience this week during these upgrades.

Tags: down time, reboot
Categories: Maintenance, NC020, NC023, NC026, NC027
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NC027: Maintenance complete

8 March 2015 02:42:39 +0000

Maintenance on server NC027 has been complete. The server was down between 01:59 and 02:31 UTC. Any email sent during those 32 minutes will be redelivered.

Thank-you for your patience and understanding.

Tags: down time, email delivery, hardware, reboot, smtp
Categories: Email, Maintenance, NC027
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NC027: Emergency maintenance underway

8 March 2015 02:19:57 +0000

Work on server NC027 is underway. It started at 01:59 UTC and should be complete by about 02:45 UTC.

Tags: down time, email delivery, hardware, reboot, smtp
Categories: Email, Maintenance, NC027
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NC027: Emergency maintenance

8 March 2015 01:43:30 +0000

We are about to perform urgent maintenance on server NC027 to address an upcoming capacity issue. As soon as the maintenance starts and we have an estimate for how long it will take, we will post an update here.

During the work the server will be unavailable. Incoming email will be delayed, but not lost.

If you have any concerns, please contact support. Thank-you for your patience.

Tags: down time, email delivery, hardware, reboot, smtp
Categories: Email, Maintenance, NC027
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NC027: Server rebooted

30 December 2014 05:55:30 +0000

Server NC027 was rebooted at 05:43 UTC after being found unresponsive. We are looking into the cause of the issue.

Tags: down time, email delivery, reboot, smtp
Categories: Incidents, NC027
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NC027: Update from data centre

9 December 2014 10:40:41 +0000

Further information from the data centre on the reboot of server NC027 indicates that there was a hardware management issue in the data centre that necessitated a reboot of this server to maintain and improve stability of this machine. The issue was addressed with a software upgrade during the downtime, and we have been assured that this addresses the issue and will not happen again.

If you have any questions about this, please contact NinerNet support. Thanks again for your patience and understanding.

Tags: connection issues, down time, email delivery, hardware, reboot, smtp
Categories: Email, Incidents, NC027
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NC027: Hardware issue update

8 December 2014 20:03:00 +0000

We have determined, through log analysis, that server NC027 was shut down at 14:03 and restarted at 14:24 UTC. So the server was unavailable for 21 minutes this afternoon.

Any email sent to addresses on this server would have been queued on the sending servers until this server was back online, and would have been delivered at that time or shortly thereafter. You will have received any such email by this time.

When we receive more details from the data centre we will post them here. We apologise for any inconvenience caused and will post additional details here as soon as we have them. Thanks for your patience.

Tags: connection issues, down time, email delivery, hardware, reboot, smtp
Categories: Email, Incidents, NC027
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NC027: Hardware issue

8 December 2014 19:35:33 +0000

We received a report from the data centre that there was a hardware issue on this server this afternoon (UTC) that necessitated a reboot at 14:24 UTC. We are awaiting more details and will report them here as soon as we know more.

Tags: connection issues, down time, email delivery, hardware, reboot, smtp
Categories: Email, Incidents, NC027
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NC027: Upgrade complete

22 November 2014 20:15:20 +0000

The maintenance on server NC027 to increase the RAM, increase bandwidth capacity and move to solid-state drives has been completed. It took far less time than we expected, which is a good thing of course. The server was taken offline at 19:20 and was back online at 19:41 UTC.

Systems have been checked and everything appears to be operating normally. If you have any questions about this upgrade, please contact NinerNet support to let us know and we will be happy to answer your questions. Thanks very much for your patience and understanding.

Tags: down time, email delivery, hardware, reboot, smtp
Categories: Email, Maintenance, NC027, Upgrades
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System	Status	Ping
NC023	Internal	Up?
NC028	Internal	Up?
NC031	Internal	Up?
NC033	Operational	Up?
NC034	Internal	Up?
NC035	Operational	Up?
NC036	Operational	Up?
NC040	Internal	Up?
NC041	Operational	Up?
NC042	Operational	Up?