NinerNet Communications™
System Status

Server and System Status

NC027: Upgrade underway

22 November 2014 19:39:32 +0000

The upgrades to server NC027 are currently underway. They started at 19:20 UTC, which was 20 minutes later than planned. We apologise for the delay in starting, but we still expect to be done within the 90 minute window.

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Categories: Email, Maintenance, NC027, Upgrades
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NC027: Weekend maintenance reminder

22 November 2014 04:12:32 +0000

This is a reminder that we will be performing upgrades on server NC027 during our maintenance window this weekend. This maintenance will start at 19:00 UTC on Saturday, 22 November, and will take approximately 90 minutes.

During that time NC027 will be offline. No websites are hosted on this server, but this will affect all email accounts on this server. Your email is hosted on this server if you do not have web hosting with NinerNet, or you have a WordPress website hosted with us.

Incoming email will be stored on the sending mail servers while NC027 is down; it will not bounce, and email will not be lost.

If you have any questions or concerns about this maintenance, please contact NinerNet support and we’ll be happy to help you.

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Categories: Email, Maintenance, NC027, Upgrades
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NC027: Server back online

21 November 2014 04:23:48 +0000

We have completed adding additional storage to server NC027. The server was taken down at 03:13 and was back online 28 minutes later at 03:41.

However, we have decided to postpone the other upgrades until this weekend, during our weekly maintenance window starting at 19:00 UTC on Saturday, 22 November.

Thanks again for your patience and understanding.

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NC027: Emergency maintenance

21 November 2014 01:30:13 +0000

We will be performing emergency maintenance on server NC027 today during our daily maintenance window starting at 03:00 UTC. We are allowing a 90-minute window for this maintenance to add more RAM, bandwidth and storage, but we expect that it will take less time. We will post an update here as soon as the maintenance is complete.

If you have any questions or concerns about this, please contact NinerNet support. Thank-you.

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Categories: Maintenance, NC027, Upgrades
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NC026 emergency maintenance complete

2 October 2014 12:14:12 +0000

The emergency maintenance on server NC026 described earlier has been completed successfully. Thank-you for your patience.

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Categories: Maintenance, NC026
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NC027 email issue update

2 October 2014 11:32:55 +0000

We have rebooted server NC027 and this seems to be at least a temporary solution to the problem. We’re still looking into the cause so that we can actually fix the problem.

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Categories: Email, Incidents, NC027
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NC026 emergency maintenance

1 October 2014 04:40:48 +0000

To deal with an as-yet unpublished security vulnerability, server NC026 will undergo emergency maintenance today (1 October) starting shortly after 15:00 UTC. Down time should be brief, but will be noticeable for websites hosted on this server during the maintenance. Most of the websites hosted on this server are newer ones using more recent versions of WordPress. If you are not sure whether or not your website is hosted on this server, you can contact support to find out.

No email is hosted on NC026, so this maintenance will not affect email flow at all.

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Email migration: Update 2

5 October 2013 21:08:20 +0000

NC027 is back online. It was down for 19 minutes between 20:35 and 20:54 UTC.

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Categories: Email, Maintenance, NC027
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Email migration: Update 1

5 October 2013 20:31:56 +0000

Server NC027 will be down for approximately 20 of the next 30 minutes while we assign additional memory to it to accommodate the email accounts that are being migrated to it.

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Server NC027 is back up

4 October 2013 02:06:18 +0000

Maintenance on server NC027 to increase its memory has been successfully completed. The server was down from 01:39 to 01:55 UTC.

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Systems at a Glance:


Loc.SystemStatusPing
Server NC023, London, United Kingdom (Relay server), INTERNAL.NC023InternalUp?
Server NC028, Vancouver, Canada (Monitoring server), INTERNAL.NC028InternalUp?
Server NC031, New York, United States of America (Web server), INTERNAL.NC031InternalUp?
Server NC033, Toronto, Canada (Primary nameserver), OPERATIONAL.NC033OperationalUp?
Server NC034, Lusaka, Zambia (Phone server), INTERNAL.NC034InternalUp?
Server NC035, Sydney, Australia (Secondary nameserver), OPERATIONAL.NC035OperationalUp?
Server NC036, Amsterdam, Netherlands (Mail server), OPERATIONAL.NC036OperationalUp?
Server NC040, Toronto, Canada (Web server), INTERNAL.NC040InternalUp?
Server NC041, New York, United States of America (Web server), OPERATIONAL.NC041OperationalUp?
Server NC042, Seattle, United States of America (Status website), OPERATIONAL.NC042OperationalUp?

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