Server and System Status

Server NC018 back to normal

22 January 2013 22:02:06 +0000

The entire email backlog was processed by about 17:00 UTC, and the server is back to normal.

Again, we apologise for the inconvenience. Please contact support if you have any questions or concerns about this incident. Thank-you again for your patience.

Tags: dos attack, email delivery
Categories: Email, Incidents, NC018
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Server NC018 update

22 January 2013 13:46:15 +0000

The primary mail server is working its way through the mail queue, and the queue is being reduced at this time. This is an improvement over what was happening earlier.

We will keep posting updates until this situation is resolved. Thank-you for your patience, and we apologise for the inconvenience.

Tags: dos attack, email delivery
Categories: Email, Incidents, NC018
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Server NC018 update

22 January 2013 12:28:14 +0000

We are working with the data centre to block a distributed denial of service attack (DDoS) and clear the mail queue.

Tags: dos attack, email delivery
Categories: Email, Incidents, NC018
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Mail queue on server NC018 backed up

22 January 2013 11:33:23 +0000

The mail queue on server NC018 (the primary mail server) is currently significantly backed up. We’re looking into the cause of the problem and will post updates here.

Tags: email delivery
Categories: Email, Incidents, NC018
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Server NC018 operating at full capacity

14 January 2013 11:13:45 +0000

We have stabilised the load on server NC018. We apologise for any inconvenience.

Tags: performance
Categories: Incidents, NC018
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Server NC018 — the server on which most websites and email are hosted — is under a heavy load at the moment. We are working to throttle services to bring it down to a more acceptable load, and are making progress.

Tags: performance
Categories: Incidents, NC018
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SMTP on server NC018 restarted

27 July 2012 22:20:51 +0000

We’ve cleaned up the spam and restarted SMTP on server NC018 at 22:13 UTC. You can now send email again.

We continue to work against the spam, and are escalating the defences. We’ve seen a huge increase in spam the last couple of days from multiple sources, including from throwaway domains registered through a single, reputable registrar. Once we determine the IP addresses of that registrar’s mail servers, we’ll be blocking them until they stop hosting and doing business with spammers.

Once again we apologise for the inconvenience.

Tags: connection issues, email delivery, smtp, spam
Categories: Email, Incidents, NC018
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SMTP on NC018 shut down

27 July 2012 21:39:27 +0000

We are once again dealing with a spam problem on NC018 and have shut down the SMTP server. This means that you will not be able to send email for now. We are working on this issue as fast as we can.

Tags: connection issues, email delivery, smtp, spam
Categories: Email, Incidents, NC018
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Dot-zm domains back

27 July 2012 21:37:32 +0000

It would appear that Zamnet have fixed their apparent cable cut, and dot-zm domains are once again resolving.

Tags: .co.zm domains, dot-zm domains
Categories: Incidents
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Dot-zm domains down again

27 July 2012 02:45:48 +0000

For at least the last twelve hours or so, it would seen that a large swathe of dot-zm domains are down again — specifically dot-co.zm domains. It has actually been a few years since this last happened, but as usual, Zambian domain holders are being held hostage en masse by Zamnet, and there is nothing we can do about it … except suggest that Zambians wanting to register a Zambian domain should consider registering a dot-zam.co domain instead. They’re only K66,000 per annum, don’t have onerous paperwork requirements, and (best of all) they don’t go down!

Contact NinerNet for details.

Tags: .co.zm domains, .zam.co domains, dot-zm domains
Categories: Incidents
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System	Status	Ping
NC023	Internal	Up?
NC028	Internal	Up?
NC031	Internal	Up?
NC033	Operational	Up?
NC034	Internal	Up?
NC035	Operational	Up?
NC036	Operational	Up?
NC040	Internal	Up?
NC041	Operational	Up?
NC042	Operational	Up?