We have cleared the mail queue on server NC018, and the web server has been brought back online.
We have cleared the mail queue on server NC018, and the web server has been brought back online.
We have shut down the web server on server NC018 temporarily in order to facilitate the processing of email on the same physical machine. We will restore web hosting as soon as the emails have been processed.
We apologise for the inconvenience.
The mail queue on server NC018 has been cleared, and anti-spam services have been reinstated. We apologise for the inconvenience, and are working on this server to bring these problems to an end.
We have temporarily disabled some of the ant-spam services on the server to allow the mail queue to be processed as quickly as possible.
The mail queue on server NC018 — the mail server for all clients who host their email with us — is very large at the moment, and message delivery is being delayed. We’re working on this, and will post updates here.
The overloading of the database that was causing intermittent problems with database-based websites on this server was resolved at approximately 20:16 UTC on 1 March by fine tuning the database configuration and allotting more memory to it. We apologise for any inconvenience, and are working on a longer-term solution.
If you have any questions or concerns, please contact support. Thanks very much for your patience.
Server NC018 (the main hosting server) is experiencing database connectivity issues due to a heavy load, which means that database-based websites may be experiencing problems. We are working to address the issue at the moment, and will post updates here.
Monthly reports that run on the server on the 28th of the month combined with heavy traffic from search engine bots combined to cause a heavy load on the server between about 07:20 and 09:20 UTC this morning. Server load has since returned to normal. We apologise for any inconvenience.
The entire email backlog was processed by about 17:00 UTC, and the server is back to normal.
Again, we apologise for the inconvenience. Please contact support if you have any questions or concerns about this incident. Thank-you again for your patience.
The primary mail server is working its way through the mail queue, and the queue is being reduced at this time. This is an improvement over what was happening earlier.
We will keep posting updates until this situation is resolved. Thank-you for your patience, and we apologise for the inconvenience.
Systems at a Glance:
Loc. | System | Status | Ping |
---|---|---|---|
![]() | NC023 | Internal | Up? |
![]() | NC028 | Internal | Up? |
![]() | NC031 | Internal | Up? |
![]() | NC033 | Operational | Up? |
![]() | NC034 | Internal | Up? |
![]() | NC035 | Operational | Up? |
![]() | NC036 | Operational | Up? |
![]() | NC040 | Internal | Up? |
![]() | NC041 | Operational | Up? |
![]() | NC042 | Operational | Up? |
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