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System Status

Server and System Status

Mail queue on server NC018 diminishing

18 March 2013 19:11:36 +0000

We have temporarily disabled some of the ant-spam services on the server to allow the mail queue to be processed as quickly as possible.

Tags:
Categories: Email, Incidents, NC018
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Mail queue on server NC018

18 March 2013 16:23:27 +0000

The mail queue on server NC018 — the mail server for all clients who host their email with us — is very large at the moment, and message delivery is being delayed. We’re working on this, and will post updates here.

Tags:
Categories: Email, Incidents, NC018
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NC018 database issue resolved

2 March 2013 00:06:37 +0000

The overloading of the database that was causing intermittent problems with database-based websites on this server was resolved at approximately 20:16 UTC on 1 March by fine tuning the database configuration and allotting more memory to it. We apologise for any inconvenience, and are working on a longer-term solution.

If you have any questions or concerns, please contact support. Thanks very much for your patience.

Tags:
Categories: Incidents, NC018
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Server NC018 web server and database issues

1 March 2013 19:58:37 +0000

Server NC018 (the main hosting server) is experiencing database connectivity issues due to a heavy load, which means that database-based websites may be experiencing problems. We are working to address the issue at the moment, and will post updates here.

Tags:
Categories: Incidents, NC018
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Server NC018 was under heavy load this morning

28 February 2013 12:48:24 +0000

Monthly reports that run on the server on the 28th of the month combined with heavy traffic from search engine bots combined to cause a heavy load on the server between about 07:20 and 09:20 UTC this morning. Server load has since returned to normal. We apologise for any inconvenience.

Tags: ,
Categories: Incidents, NC018
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Server NC018 back to normal

22 January 2013 22:02:06 +0000

The entire email backlog was processed by about 17:00 UTC, and the server is back to normal.

Again, we apologise for the inconvenience. Please contact support if you have any questions or concerns about this incident. Thank-you again for your patience.

Tags: ,
Categories: Email, Incidents, NC018
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Server NC018 update

22 January 2013 13:46:15 +0000

The primary mail server is working its way through the mail queue, and the queue is being reduced at this time. This is an improvement over what was happening earlier.

We will keep posting updates until this situation is resolved. Thank-you for your patience, and we apologise for the inconvenience.

Tags: ,
Categories: Email, Incidents, NC018
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Server NC018 update

22 January 2013 12:28:14 +0000

We are working with the data centre to block a distributed denial of service attack (DDoS) and clear the mail queue.

Tags: ,
Categories: Email, Incidents, NC018
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Mail queue on server NC018 backed up

22 January 2013 11:33:23 +0000

The mail queue on server NC018 (the primary mail server) is currently significantly backed up. We’re looking into the cause of the problem and will post updates here.

Tags:
Categories: Email, Incidents, NC018
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Server NC018 operating at full capacity

14 January 2013 11:13:45 +0000

We have stabilised the load on server NC018. We apologise for any inconvenience.

Tags:
Categories: Incidents, NC018
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Systems at a Glance:


Loc.SystemStatusPing
Server NC023, London, United Kingdom (Relay server), INTERNAL.NC023InternalUp?
Server NC028, Vancouver, Canada (Monitoring server), INTERNAL.NC028InternalUp?
Server NC031, New York, United States of America (Web server), INTERNAL.NC031InternalUp?
Server NC033, Toronto, Canada (Primary nameserver), OPERATIONAL.NC033OperationalUp?
Server NC034, Lusaka, Zambia (Phone server), INTERNAL.NC034InternalUp?
Server NC035, Sydney, Australia (Secondary nameserver), OPERATIONAL.NC035OperationalUp?
Server NC036, Amsterdam, Netherlands (Mail server), OPERATIONAL.NC036OperationalUp?
Server NC040, Toronto, Canada (Web server), INTERNAL.NC040InternalUp?
Server NC041, New York, United States of America (Web server), OPERATIONAL.NC041OperationalUp?
Server NC042, Seattle, United States of America (Status website), OPERATIONAL.NC042OperationalUp?

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