The transfer of the mail spools has completed and server NC036 was brought back online at 12:12 UTC.
The transfer of the mail spools has completed and server NC036 was brought back online at 12:12 UTC.
The transfer of mail data between the old and new data centres is still underway. Considering the transfer of the same amount of data took 50 minutes over the weekend, and we are now at the 5-hour mark, it was impossible for us to predict that this would take so long.
I can assure you that I understand the frustration that you are feeling with this situation, but given the network problems in southern and central Africa that necessitated this emergency move, we had no choice but to act immediately rather than forcing many clients to do without mail until the weekend.
My best estimate at this point, based on how much data has transferred so far (55%) and how much is left, is that the transfer will complete at approximately 13:00 UTC. Assuming this is the case, the server will be back online and accessible at about 13:30 UTC.
I sincerely and deeply apologise for this situation.
The transfer is taking significantly longer than we anticipated, likely due to the greater distance between the two data centres.
We’re almost done. Just waiting for the mail spools to finish transferring, then a few checks (double-checks) to ensure that all is in order, and we’ll re-enable all services. Then more checks to ensure that mail is flowing as it should, and then we await feedback.
We’ve finished planning this emergency migration of the new mail server (NC036), and will be shutting it down within the next five minutes.
Server NC020 was rebooted at 06:19 UTC, and was back online again at 06:22.
As we work on diagnosing the back-up issue, server NC031 was rebooted at 04:24 UTC. It was back online at 04:25.
A few scheduled back-ups have been failing over the last ten days or so on NC031 (the web server). We have brought this issue to the attention of the control panel developers, and we are working with them to resolve the issue.
In the meantime, only a small number of back-ups have been failing, not all of them. However, if you are concerned, please contact support and we will look at if or how your domain is affected. Thank-you.
Due to an issue with the FTP server on NC020 we rebooted it at 00:27 UTC. It was back online at 00:28.
We are aware of an issue with our main company website and some of the services directly connected to it (such as parked pages) that has started within the last 24 hours. We have not yet identified the cause of this problem, but we are working on finding it and fixing it.
This does not affect any client websites, nor does it affect email. It also does not affect most websites on sub-domains of niner.net — e.g., status.niner.net.
If you are having trouble accessing something that is on the root niner.net (or www.niner.net) domain, please email support.201802@niner.net and we will help you.
We apologise for this inconvenience.
Systems at a Glance:
Loc. | System | Status | Ping |
---|---|---|---|
NC023 | Internal | Up? | |
NC028 | Internal | Up? | |
NC031 | Internal | Up? | |
NC033 | Operational | Up? | |
NC034 | Internal | Up? | |
NC035 | Operational | Up? | |
NC036 | Operational | Up? | |
NC040 | Internal | Up? | |
NC041 | Operational | Up? | |
NC042 | Operational | Up? |
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