Server and System Status

Primary NinerNet website down

15 February 2018 10:29:34 +0000

We are aware of an issue with our main company website and some of the services directly connected to it (such as parked pages) that has started within the last 24 hours. We have not yet identified the cause of this problem, but we are working on finding it and fixing it.

This does not affect any client websites, nor does it affect email. It also does not affect most websites on sub-domains of niner.net — e.g., status.niner.net.

If you are having trouble accessing something that is on the root niner.net (or www.niner.net) domain, please email support.201802@niner.net and we will help you.

We apologise for this inconvenience.

Tags: connection issues, down time, performance, web server
Categories: Incidents
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NC020: Server networking issues

17 December 2017 12:27:45 +0000

Due to a misconfiguration of server NC020 by data centre personnel in response to a networking request from NinerNet that resulted from a change in one of their policies, this server stopped processing email properly earlier today. This resulted in some instability and the rebooting of the server three times between 07:22 and 08:06 UTC.

These problems affected only email processed for NinerNet domains, not any client email. However, because there are still a few client websites hosted on this server, including this status blog, these sites would have been down and up for some time this morning.

We have corrected the networking issue and have remonstrated with the data centre over the issue. We apologise for any inconvenience caused and will endeavour to ensure that this does not happen again.

Tags: connection issues, down time, email delivery, performance, reboot, web server
Categories: Email, Incidents, NC020
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NC031: Database restarted

16 October 2017 21:30:51 +0000

The database on server NC031 was restarted at 21:25 UTC and is online and working again. We are investigating the cause of this issue.

Tags: connection issues, database, performance, web server
Categories: Incidents, NC031
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NC031: Database issues

16 October 2017 21:03:09 +0000

We are investigating a database issue on server NC031 that is affecting database-driven websites. We will report details here.

Tags: connection issues, database, performance, web server
Categories: Incidents, NC031
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NC018: Server back online

9 September 2017 14:39:20 +0000

No sooner had I clicked “publish” on that last post than the server was put back online. Again, we apologise for the service interruption.

Tags: connection issues, down time, hardware
Categories: Incidents, NC018
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NC018: Server taken offline prematurely

9 September 2017 14:30:56 +0000

Somebody at our data centre jumped the gun, and has taken server NC018 offline two days earlier than it should have been taken offline. This is (or will shortly be) causing a problem for all services on most domains, including our own.

We are waiting for the data centre to reactivate the server, and will update this ticket as it’s possible to do so.

We very sincerely and humbly apologise for this situation.

Tags: connection issues, down time, hardware
Categories: Incidents, NC018
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Access to control panel on server NC018

28 August 2017 21:16:37 +0000

Access to the control panel on server NC018 has been temporarily blocked while we deal with an issue on there. At this point, the only service provided by server NC018 is “nameservice”, as all client websites and email have been migrated to newer servers. Therefore the only reason you might need access to this control panel it to make changes to the DNS for your domain.

If you need to make changes to your domain’s DNS, please contact us with the changes you would like to make, and we will assist you as soon as possible. Thank-you, and we apologise for the inconvenience.

Tags: connection issues, nameservers
Categories: Incidents, NC018
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NC027: Outgoing mail may be delayed

31 July 2017 04:29:48 +0000

An email account on server NC027 was compromised in the last few hours, and it was used to send spam. This problem has been addressed by suspending the account, but the result is that outgoing email from the server may be delayed for the next few hours until automated anti-spam systems around the Internet react to our cleaning up the problem.

We apologise for this problem, and remind everyone to ensure that their computers are scanned regularly for viruses.

If you have any questions about this, please contact support. Thank-you.

Tags: email delivery, smtp, spam
Categories: Incidents, NC027
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NC027: Mail server report

30 January 2017 13:18:24 +0000

We have not yet been able to determine a cause of the problem with the mail server (NC027). It seems that it stopped processing mail at 08:46 UTC, which means it was unavailable for 56 minutes until it was up and running again at 09:42 UTC. The server didn’t become completely unresponsive to monitoring until about 09:25 UTC, which is when the problem came to out attention. A few minutes later, after determining that the server was completely inaccessible and posting to our status page, we issued a full reboot. After a few minutes of disk scanning, the server was back online and processing email.

We apologise again for this brief interruption in service. If you have any questions, please contact us and we will be happy to respond.

Tags: connection issues, down time, email delivery, smtp
Categories: Email, Incidents, NC027
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NC027: Mail server rebooted

30 January 2017 10:01:07 +0000

The mail server (NC027) was rebooted and back online at 09:42 UTC. We are looking into the problem and will post an update here within the next two hours.

We apologise for the inconvenience.

Tags: connection issues, down time, email delivery, smtp
Categories: Email, Incidents, NC027
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System	Status	Ping
NC023	Internal	Up?
NC028	Internal	Up?
NC031	Internal	Up?
NC033	Operational	Up?
NC034	Internal	Up?
NC035	Operational	Up?
NC036	Operational	Up?
NC040	Internal	Up?
NC041	Maintenance	Up?
NC042	Operational	Up?