NinerNet Communications™
System Status

Server and System Status

NinerNet SSL certificate fully installed

21 July 2014 12:10:11 +0000

We have solved the issue with the new NinerNet SSL certificate not fully propagating to all servers. All SSL web and email connections should now be using the new SSL certificate, which expires in 2015.

If you are having any issues, please restart your computer to ensure that all software on the computer uses the new SSL certificate. If you still have problems, please contact NinerNet support with a full description of the error message you are seeing.

Thank-you for your patience.

NinerNet SSL certificate

21 July 2014 07:41:35 +0000

We are aware that the new NinerNet SSL certificate has not properly propagated to all servers. We are working to fix this and will post an update here as soon as we believe the issue has been resolved.

In the meantime it is usually possible to override any warnings and continue with whatever you are doing.

NC026 maintenance postponed

16 December 2013 04:52:35 +0000

The control panel upgrade on NC026 has been postponed until later this week or next weekend pending resolution of some pre-upgrade issues. We will post updates here.

Thanks for your patience.

Server maintenance: NC026

14 December 2013 00:18:07 +0000

We will be upgrading the control panel software on server NC026 over the weekend. The exact timing will depend on a number of factors, but we will endeavour to do it during a quiet period and we’ll post an update here with as much lead time as possible. During the upgrade websites on the server should remain online, but the control panel itself will not be available. This down time should be brief.

This status page will remain up during the maintenance, so please check here for updates. Thank-you for your patience.

Server NC018 replacement: Update 14

9 June 2013 11:00:54 +0000

Our apologies for our silence on this issue. Work continues on this migration, but not at the pace at which it was happening a few weeks ago. We will, when we are finally in a position to finalise the migration, post an update here.

Thank-you for your patience and understanding.

Server NC018 replacement: Update 13

17 May 2013 13:35:56 +0000

The migration stalled on Sunday due to complications caused by differences in the way the new control panel hosts websites. The control panel on the new server is the same control panel we have been using on the old server, but there are significant differences between the new and the old versions.

The result is that we have to check every single website manually to ensure that they’re all working before we can proceed with the email migration. We have been working on this this week, but it’s going to take a considerable amount of time.

Thank-you again for your patience.

Server NC018 replacement: Update 12

12 May 2013 05:48:07 +0000

We will shortly send an email to all email users advising that we will be migrating all email accounts this weekend. Unfortunately, circumstances do not permit a longer lead time advising of the down time that is necessary. We have explored all avenues for doing the email migration in stages, but it must be done all in one go.

Just so you can be assured that the email you received was legitimate, it was sent from with the subject, “[NinerNet] Your email account to be migrated this weekend”. If you have any questions, please contact the person referenced in the email.

We do not have a precise time for the start of the migration yet, but based on the initial migration test, we estimate that it will take about 16 hours. Once we have a time, we will post it here. However, it will be on Sunday, of course, given the time this is being posted

During the migration all incoming email will be held on a secondary server until all email from the old server has been migrated to the new primary server. At that point, the new primary server (NC026) will go live, and the email backlog will be delivered to it. You will not be able to log into your email account during the migration. You will, however, be able to send email during the migration using your existing email settings, as long as they are the recommended settings on our website. Webmail will be unavailable during the migration.

During the migration, email on the domain will be unavailable as well. To that end we have set up a temporary email address at which you can contact us during the migration. That email address is:

Our apologies for this drawn-out migration, but we’re working hard to ensure that there will be minimal complications during and after the move.

The next update will provide a time at which the email migration will start. Thank-you for your patience.

Server NC018 replacement: Update 11

10 May 2013 23:56:54 +0000

There is light at the end of the tunnel for this migration.

While we have migrated all of the data from the old server to the new, a significant amount of manual processing on the new server has been necessary due to incompatibilities between the old version of the control panel and the new. This processing is ongoing, but should result in websites being live on the new server within the next 24 hours.

Additionally, the migration of email data from the old server was responsible for about 75% of the 20 hours that the initial migration took. However, it was not our intention to transfer email data during the first run, as email data obviously changes every second, which means that email on the old server (both servers, actually) needs to be shut down during the email migration.

We’re working to complete the processing of the websites on the new server, and will post details of the timing of the email migration here as soon as we have a time line for you.

Server NC018 replacement: Update 6

3 May 2013 07:11:33 +0000

We are ready to begin the process of migrating accounts from server NC018 to NC026. We will start with websites on Friday, 3 May at 19:00 UTC.

Once the websites have been migrated, we anticipate that the reduced load on server NC018 will permit re-enabling anti-spam measures. This, I’m sure, will be a welcome relief for all.

Server NC018 replacement: Update 5

22 April 2013 05:42:31 +0000

We have spent this weekend configuring and testing the new server (NC026). Our next step is to conduct a test migration to determine how long it will take and what possible issues may arise that we’ll need to address.

When we have done this, we will formulate a migration plan, determine a window in which the migration will take place, and communicate that information to you.

Once that’s done, we’re looking forward to having a much newer, much faster, more resilient, more secure, and more configurable server. I know you are too.

NinerNet home page

Systems at a Glance:

Server NC023, London, United Kingdom (Relay server), INTERNAL.NC023InternalUp?
Server NC028, Vancouver, Canada (Monitoring server), INTERNAL.NC028InternalUp?
Server NC031, New York, United States of America (Web server), INTERNAL.NC031InternalUp?
Server NC033, Toronto, Canada (Primary nameserver), OPERATIONAL.NC033OperationalUp?
Server NC034, Lusaka, Zambia (Phone server), INTERNAL.NC034InternalUp?
Server NC035, Sydney, Australia (Secondary nameserver), OPERATIONAL.NC035OperationalUp?
Server NC036, Amsterdam, Netherlands (Mail server), OPERATIONAL.NC036OperationalUp?
Server NC040, Toronto, Canada (Web server), INTERNAL.NC040InternalUp?
Server NC041, New York, United States of America (Web server), OPERATIONAL.NC041OperationalUp?
Server NC042, Seattle, United States of America (Status website), OPERATIONAL.NC042OperationalUp?


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