Server NC031 was down between 05:03 and 05:17 UTC while a patch for the Spectre vulnerability was applied.
Server NC031 was down between 05:03 and 05:17 UTC while a patch for the Spectre vulnerability was applied.
Per our previous blog post, three of our servers will be updated to address variants 1 and 2 of the Spectre vulnerability per the following schedule (start times) in chronological order:
As with the previous upgrades for the Meltdown vulnerability, the maintenance windows for each are two hours long, but we expect that each server will be down for much less than that. During the Meltdown maintenance the servers were down for between 13 and 19 minutes, and we expect much the same this time around.
Please click the links above to determine when this will be in your time zone.
During the maintenance of servers NC023 and NC027 you will not be able to send or receive email. Incoming email to your domain will be held on the sending servers until our mail server is back online, and will then be delivered to your accounts. No email will be lost. Please note that email to NinerNet will also be down during the maintenance on server NC027.
During the maintenance of server NC031 your website will be inaccessible, both to you and the public.
We are aware of an issue with our main company website and some of the services directly connected to it (such as parked pages) that has started within the last 24 hours. We have not yet identified the cause of this problem, but we are working on finding it and fixing it.
This does not affect any client websites, nor does it affect email. It also does not affect most websites on sub-domains of niner.net — e.g., status.niner.net.
If you are having trouble accessing something that is on the root niner.net (or www.niner.net) domain, please email support.201802@niner.net and we will help you.
We apologise for this inconvenience.
Server NC031 was down for maintenance between 07:00 and 07:19, and has been successfully updated with current patches. This phase of the maintenance protects against Meltdown; further maintenance for protection against Spectre will take place when patches for it have been developed.
Updates will be posted here.
Per our previous blog post, the first of our servers to undergo updating is NC031, on which most clients’ website are hosted. The maintenance window is two hours’ long, but we expect that the server will be down for much less than that.
The maintenance window starts at:
Please click the link above to determine when this will be in your time zone.
Please note that the NinerNet website will also be down during the maintenance on server NC031.
Due to a misconfiguration of server NC020 by data centre personnel in response to a networking request from NinerNet that resulted from a change in one of their policies, this server stopped processing email properly earlier today. This resulted in some instability and the rebooting of the server three times between 07:22 and 08:06 UTC.
These problems affected only email processed for NinerNet domains, not any client email. However, because there are still a few client websites hosted on this server, including this status blog, these sites would have been down and up for some time this morning.
We have corrected the networking issue and have remonstrated with the data centre over the issue. We apologise for any inconvenience caused and will endeavour to ensure that this does not happen again.
The database on server NC031 was restarted at 21:25 UTC and is online and working again. We are investigating the cause of this issue.
We are investigating a database issue on server NC031 that is affecting database-driven websites. We will report details here.
Work to increase the RAM on server NC031 has completed successfully.
If you have any questions or concerns, please let us know. Thank-you for your patience.
Work on the server upgrade started at 02:30.
Systems at a Glance:
Loc. | System | Status | Ping |
---|---|---|---|
NC023 | Internal | Up? | |
NC028 | Internal | Up? | |
NC031 | Internal | Up? | |
NC033 | Operational | Up? | |
NC034 | Internal | Up? | |
NC035 | Operational | Up? | |
NC036 | Operational | Up? | |
NC040 | Internal | Up? | |
NC041 | Operational | Up? | |
NC042 | Operational | Up? |
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