Server and System Status

NC020: Server rebooted

20 November 2015 10:07:39 +0000

We have rebooted server NC020 after it was overwhelmed. We’re looking into it right now and will post details here as soon as we have them.

Tags: connection issues, down time, reboot, web server
Categories: Incidents, NC020
Comments Off

NC026: Emergency maintenance complete

24 October 2015 08:21:46 +0000

The emergency maintenance on server NC026 started at 07:30 UTC and was completed successfully by 08:09 UTC. The server is now back online and functioning normally.

Thank-you for your understanding and patience.

Tags: down time, reboot, web server
Categories: Maintenance, NC026
Comments Off

NC026: Emergency maintenance underway

24 October 2015 07:33:35 +0000

Server NC026 was taken down at 07:30 UTC for the previously mentioned emergency maintenance. We’ll post an update here when it’s back online.

Tags: down time, reboot, web server
Categories: Maintenance, NC026
Comments Off

NC026: Emergency maintenance

23 October 2015 00:06:01 +0000

For the same reason as that for the emergency maintenance of servers NC023 and NC027, server NC026 will also undergo the same maintenance starting at 04:00 UTC on Saturday 24 October 2015.

During the six-hour window between 04:00 and 10:00 the server should be down for only up to two hours, but quite possibly less than that.

Server NC026 is a newer web server hosting only a relatively small number of websites, mostly those based on WordPress. We’ll be sending emails out to those clients who will be affected.

If you have any questions or concerns, please let us know. Thanks for your patience and understanding.

Tags: down time, reboot, web server
Categories: Maintenance, NC026
Comments Off

NC020: Credits for outage

11 September 2015 19:16:40 +0000

Further to our previous posts, we will be processing credits to the accounts of all affected clients for the outage on NC020.

Tags: connection issues, down time, reboot, web server
Categories: Incidents, NC020
Comments Off

NC020: Web server stoppage update

11 September 2015 18:59:36 +0000

After some research, combing of the logs on the server, and reading of documentation, we believe we found a reason that the web server stopped working, but we believe the cause evaporated when, in our desire to get everything working again as quickly as possible, we just rebooted the machine after other options to restart the web server failed. However, even the suspected cause does not fully jibe with the observed symptoms.

The good news is that we have recently commissioned a new server (NC030) to take on the websites hosted on NC020. We are still working on setting up the control panel on that, but we hope to have it in production as soon as possible.

We apologise for this incident, and thank you for your patience and understanding.

Tags: connection issues, down time, reboot, web server
Categories: Incidents, NC020, NC030
Comments Off

NC020: Server rebooted

11 September 2015 14:20:56 +0000

The web server on NC020 was found to be unresponsive today, but would also not respond to commands to restart. As a result we rebooted the machine and this seems to have fixed the problem.

We’re busy analysing the logs to determine the cause, and will post an update here if we find anything.

Tags: connection issues, down time, reboot, web server
Categories: Incidents, NC020
Comments Off

NC018: March network maintenance postponed

27 February 2015 22:31:29 +0000

The company running the data centres in which servers NC018 and NC020 are located has again postponed the network maintenance described earlier, and they have again not provided a new date.

We sincerely apologise yet again for this embarrassing false alarm, and we have voiced our significant annoyance to our supplier. When they pick a new date out of the lucky packet, we’ll let you know.

Tags: down time, email delivery, web server
Categories: Maintenance, NC018
Comments Off

NC018: Network maintenance in March

27 February 2015 09:13:53 +0000

There will be network maintenance this weekend in the data centre where server NC018 is located. During this maintenance the server will be inaccessible for about five minutes. This is necessary maintenance that cannot be rescheduled.

The maintenance will happen between 06:00 and 12:00 on 2 March (UTC), but the server will only be inaccessible for five minutes during that six-hour window.

No work is occurring on the server itself.

This will affect about half of our email clients (including our own email). Very broadly speaking, if you have a web and email hosting account, this will affect your access to email for a few minutes, as well as your website. Most WordPress-based websites will not be affected, as will those running various other content-management systems. Incoming email will not be lost, only delayed for a few minutes.

If you would like confirmation of whether or not you will be affected, or if you have any other questions or concerns, please contact support and we will respond.

Thank-you for your patience during this maintenance to keep our systems running securely and reliably.

Tags: down time, email delivery, web server
Categories: Maintenance, NC018
Comments Off

NC020: February network maintenance postponed

28 January 2015 09:03:22 +0000

The data centre has informed us that they have postponed the network maintenance on 11 February. They have not yet scheduled a new date.

We apologise for the false alarm.

Tags: down time, email delivery, web server
Categories: Maintenance, NC020
Comments Off

System	Status	Ping
NC023	Internal	Up?
NC028	Internal	Up?
NC031	Internal	Up?
NC033	Operational	Up?
NC034	Internal	Up?
NC035	Operational	Up?
NC036	Operational	Up?
NC040	Internal	Up?
NC041	Operational	Up?
NC042	Operational	Up?