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System Status

Server and System Status

Server NC020 performance degraded

23 July 2009 08:45:59 +0000

The performance of server NC020 is degraded at the moment due to a very busy website. We will be moving this website to a new server within the next 24 hours. We appreciate your understanding while we work with this client to keep their website up.

The primary service affected on this server is the mail relay. If you are having significant problems sending email through the relay server, please contact support.

Tags:
Categories: Incidents, NC020
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Report on failure of server NC020

3 June 2009 03:45:36 +0000

The cause of the problem with NC020 was a website that overwhelmed the MySQL database server, causing the server to kill MySQL and run out of memory. As a result, although the server was technically “running”, all processes failed and no connections could be made to the server. A hard reboot brought the server back online.

The problem with the website in question is being addressed, and this shouldn’t happen again.

It should be noted that server NC020 is a secondary server, generally for specialised projects and functions, and this incident affected almost none of our clients.

Tags:
Categories: Incidents, NC020
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Server NC020 back online

2 June 2009 14:58:00 +0000

We’re looking into the cause of this problem and will have a report later today.

Tags:
Categories: Incidents, NC020
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Server NC020 down

2 June 2009 14:30:58 +0000

Server NC020 is apparently offline at the moment. We are looking into this and will report details here as soon as they are available.

Tags:
Categories: Incidents, NC020
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Relay mail server is back online

1 May 2009 05:43:59 +0000

The relay mail server is back online on the new server — NC020. Mail is flowing again.

Tags:
Categories: NC020
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Mail relay to be switched back to server NC017 from NC020

27 April 2009 14:38:15 +0000

The mail relay (relay.niner.net) will be switched back to server NC017 from server NC020 at 16:00 UTC (18:00 CAT, 09:00 Pacific) while server NC020 is rebuilt prior to its being pressed into full service.

This should not have a substantial effect on anybody.

Tags:
Categories: NC017, NC020
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Upgrade of Server NC017

17 April 2009 22:16:09 +0000

Secondary server NC017 will be shut down on April 30th and replaced with server NC020. Our mail relay (relay.niner.net) has already been switched to that server, and other services will be switched over the next week or so.

Further updates will be posted here, and anyone with services on server NC017 will receive email notifications.

Tags:
Categories: NC017, NC020, Upgrades
Comments Off on Upgrade of Server NC017
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Systems at a Glance:


Loc.SystemStatusPing
Server NC023, London, United Kingdom (Relay server), INTERNAL.NC023InternalUp?
Server NC028, Vancouver, Canada (Monitoring server), INTERNAL.NC028InternalUp?
Server NC031, New York, United States of America (Web server), INTERNAL.NC031InternalUp?
Server NC033, Toronto, Canada (Primary nameserver), OPERATIONAL.NC033OperationalUp?
Server NC034, Lusaka, Zambia (Phone server), INTERNAL.NC034InternalUp?
Server NC035, Sydney, Australia (Secondary nameserver), OPERATIONAL.NC035OperationalUp?
Server NC036, Amsterdam, Netherlands (Mail server), OPERATIONAL.NC036OperationalUp?
Server NC040, Toronto, Canada (Web server), INTERNAL.NC040InternalUp?
Server NC041, New York, United States of America (Web server), OPERATIONAL.NC041OperationalUp?
Server NC042, Seattle, United States of America (Status website), OPERATIONAL.NC042OperationalUp?

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